Fibre Broadband Advisor

Location:
Greater Manchester
Sector:
Technology
Job Type:
Permanent
Salary:
£25k - 35k per year
Reference:
SK/R/090026

Role

Position: Desk-Based Fibre Broadband Advisor
Location: Irlam, Manchester (M44 5AH) – Hybrid work may be available
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM


About the Role

We are seeking a Fibre Broadband Advisor to join our Desk-Based Sales team to help us achieve ambitious customer acquisition targets in Greater Manchester and surrounding areas. You will play a key role in generating new business, providing broadband solutions, and building strong customer relationships. This is an excellent opportunity for an experienced sales professional who thrives in a fast-paced, target-driven environment and wants to make a significant impact.


Key Responsibilities

  • Make outbound calls to customers to provide broadband solutions and support.
  • Manage a mix of warm leads and cold calling to build a strong pipeline of potential customers.
  • Meet daily sales targets (3 deals per day) and drive business growth.
  • Provide expert advice on broadband packages and services.
  • Upsell and cross-sell services to enhance customer satisfaction and business outcomes.
  • Maintain accurate records of customer interactions and transactions in CRM systems.
  • Handle objections and rejections with a resilient and positive attitude.
  • Promote LilaConnect with energy and enthusiasm, maintaining a professional and engaging approach.
  • Respond to inbound customer queries via phone and email to generate sales opportunities.

Skills & Experience

  • Proven background in meeting or exceeding sales targets in a direct outbound sales or contact center environment.
  • Ability to develop and nurture a pipeline of customers.
  • Strong communication skills, with the ability to adapt your approach to both warm and cold leads.
  • Resilient in handling objections and rejections while maintaining a positive attitude.
  • Ability to remain composed and patient with challenging customers.
  • Proficient in MS Office (Word, Excel, PowerPoint) and experience with CRM systems is a plus.
  • A willingness to learn and improve, taking feedback and applying new techniques.

Training and Development

  • Comprehensive technical, product, and process training will be provided.
  • Continuous development and coaching to help you refine your sales skills and grow within the company.

Employee Benefits

  • Private Medical Insurance
  • Health Cash Plan
  • Pension
  • 25 days annual leave + bank holidays
  • Discretionary Bonus
  • Cycle to Work Scheme
  • Electric Vehicle Scheme – Subject to meeting qualifying criteria
  • Annual Christmas Closure – Between Christmas and New Year (using reserved leave days)
  • Mi-Freedom – A bespoke reward and recognition program
  • Bi-annual Company Events

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    SK/R/090026

    Area: Greater Manchester

    Sector: Technology

    Salary: £25k - 35k per year

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